Refunds and Return
We stand behind the quality of our product and offer our customers the ability to return their unused product for a full refund within 30 days of purchase.
To be eligible for a refund, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Customers whose refunds are approved and will receive a credit within 3 business days of us receiving goods.
Goods Damaged During Shipping
If a product is received and found to be damaged during shipping, you must contact us within 24 hours of receiving the goods in order to arrange for replacement products to be shipped to you at no charge.
To return your product, you should mail your product to:
Gilla Vape Brands
2525 Tedlo Street, Unit A
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.